Our products can be purchased exclusively online on our websitewww.simpleday.itor at our authorized resellers throughout Italy. Clickhereto discover the one closest to your home.
Do I have to register to purchase?
Why didn't I receive the email with the welcome discount code?
Which payment methods are accepted?
Can I have an invoice issued to me and if so, how should I request it?
Products “coming soon”: when will they be available again?
Why haven't I received my order confirmation email?
I ordered the wrong product/colour/wording/quantity: what can I do?
When will my order be shipped and what are the expected delivery times?
How much do shipping costs cost?
Can I request a card and/or a gift box?
The courier delivered the package to me but it was damaged: can I refuse it?
I received a damaged or defective product: what should I do?
I received a product that did not meet my expectations: what should I do?
Why haven't I received my refund yet?
I have a specific question and/or request that is not present in the FAQ: what should I do?
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